Companies and organizations relying on advanced microwave radio communication networks cannot afford the risk of equipment failures disrupting their operations. This development will enhance Broadnet’s range of tools, processes and procedures to provide wireless network support to customers, particularly those with stringent and demanding Service Level Agreements (SLAs).
“To safeguard and maximize the value of their communications systems, the Broadnet NOC is crucial for businesses with mission-critical applications,” said Andy Richardson, President of Broadnet. “With the NOC, our technicians detect problems early and implement solutions before they escalate—often before users are even affected.”
Addressing the Risk of Equipment Failures
When considering the risks of a radio disaster, network security and downtime come to mind. However, the infrastructure behind the network; radios, antennas, repeaters, and amplifiers also play a critical role. Losing connectivity can leave many workers off the grid, which is inconvenient during routine operations, but can be catastrophic during an emergency when a key team member is out of contact. The Broadnet NOC provides 24/7 monitoring of various communications equipment from manufacturers like Aviat, Ericsson, Fastback, NEC & SAF. By tracking critical infrastructure, the NOC can detect when maintenance is needed. Its advanced monitoring software identifies performance issues and alerts technicians early, enabling timely resolution before problems escalate.
Expanding Network Capabilities
“Given the growth we are experiencing in our optical network business, along with increasingly complex customer requirements, now is the time to respond with more expertise,” said Andy Richardson, President of Broadnet” The NOC capabilities will be extended to include SONET, Ethernet and Fiber Optics — over DWDM, GPON and other technologies such as MPLS. Supporting a variety of equipment manufacturers, including Adtran, Adva, Edgecore, Cisco and Mikrotik”.
Benefits and Value
Organizations utilizing the NOC leverage Broadnet’s wireless and wireline expertise, the central team manages alerts and responds to potential issues. This allows companies to free up their own IT and telecommunications staff to focus on other key initiatives. Additionally, the NOC provides detailed reports and scorecards that highlight peak loads and usage patterns, offering valuable insights for daily operations.
Monitoring Key Network Performance Metrics
“The NOC enables us to collect vital operating data, such as radio health, network latency, channel efficiency, and traffic load,” said Jean-Francois Duckett, Vice-President. Additionally, tracking assets and worker movements can help improve communication efficiency, boosting both productivity and safety.
Noc Secuirty
To reassure customers about security, the Broadnet NOC implements the most advanced intrusion prevention measures available. With state-of-the-art technology and a dedicated VPN for each customer site, there are no entry points for malware or hackers to compromise IT data networks. Additionally, the NOC can be incorporated into existing service level agreements or bundled with preventive maintenance services as part of Broadnet’s Advanced Technology Solutions.
For more information, contact Andy Richardson @ Broadnet arichardson@broadnet-telecom.ca
